Customer service

[FirstNameL732630]

It just took me over an hour to get your double check security nonsense reset.  I missed 3 customer calls while waiting for customer service from you folks.  Wow, this is not a high security financial institution.   This was ridiculous, I couldn't even Chat with someone to figure out how to get the security code from a phone that is shut off for the season.   There has got to be a better way to service your customers, hopefully the software works.

[Frankie_P]

Hi @FirstNameL732630

We apologize for the experience you had logging into your account. Due to account security we are unable to assist with multi-factor authentication (MFA) requests here in the Community. In cases where users lost or cannot access the device attached to their account, we do recommend speaking with our phone support directly to reset your MFA device. We also suggest setting up more than one device on your account. In the meantime we can continue to share any feedback and use cases discussed here. We will mark this as Acknowledged and will post any updates we may hear from our teams.

[FerrariAZ]

Constant Contact Customer Service used to be terrific. They answered very quickly and they were located in America where you could understand them. Now they have outsourced it to other countries where the agents are very difficult to understand, and I speak six languages so am better able to understand than most Americans. I just hung up after being on hold for 45 minutes. The Chat feature also leaves a lot to be desired. All I needed help with was how to rotate pix that somehow downloaded sideways. This should be easy to do but it's not - there should be an icon in the images section allowing you to do that.

[Frankie_P]

Hi @FerrariAZ 

Thank you for your feedback. We do have offices all over the world, including in the US and abroad. We regularly review a number of things to ensure a consistent experience between support agents. While both the phone and support quality should be the same regardless of the agent you connect with, we will pass along this feedback to the appropriate teams. In the meantime, here is an article from our Knowledgebase Help Center that goes over how you can edit your picture to rotate it.