Customer service

0 Votes

It just took me over an hour to get your double check security nonsense reset.  I missed 3 customer calls while waiting for customer service from you folks.  Wow, this is not a high security financial institution.   This was ridiculous, I couldn't even Chat with someone to figure out how to get the security code from a phone that is shut off for the season.   There has got to be a better way to service your customers, hopefully the software works.


Hi @FirstNameL732630


We apologize for the experience you had logging into your account. Due to account security we are unable to assist with multi-factor authentication (MFA) requests here in the Community. In cases where users lost or cannot access the device attached to their account, we do recommend speaking with our phone support directly to reset your MFA device. We also suggest setting up more than one device on your account. In the meantime we can continue to share any feedback and use cases discussed here. We will mark this as Acknowledged and will post any updates we may hear from our teams.

Status changed to: Acknowledged
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