I've been using Constant Contact for years (I originally used another provider, and requested the company I worked for at the time switch to CC), and I have recommended your product to companies I work for as well as to clients. I now find myself in the position of recommending clients switch over to another provider because of your recent changes. I find your new product much less flexible and far less user-friendly. Tonight, for example, I was trying to upload a photo. I uploaded it four times and it did not appear anywhere, even when I searched on it by name. I refreshed, and still no luck. I closed out of the program and when I went back in, there it was four times. I also find that it appears I can no longer wrap text, or exclude a headline and align the photo to the top of the text box. The text options box often covers the text. I kept wondering, "Is it that I don't know this program well enough to find workarounds?" But why should I find workarounds when your former program did exactly what I needed, and another provider still does it, and for less. I seldom write companies unless a product is superior, or it has some serious flaws. I WISH I were writing to compliment you on the rollout of the new design. I really WOULD like to know what feedback you received from users that would have caused you to roll out this new iteration. Thank you, Carol White Llewellyn CWhiteLlewellyn@msn.com