I don't mind the effort of learning new functionality as long as it offers benefits the previous version didn't. The new contacts interface is a step backward in functionality, usability and benefit. Here's one user scenario that's thoroughly confusing...When I'm scheduling an email and choosing lists to send it to, the system shows the total number of contacts in those lists instead of the number of active contacts that will actually receive the email. Very confusing!
Thanks for this feedback!
Thanks for posting. You are right, Active and All will reflect different numbers. "All" contains contacts without email addresses, Company contacts and Unsubscribed Contacts. This would also be where the contacts who you dont have permission to send to would show.
Thank you for providing us your feedback! Are you viewing "all" contacts or your "active" contacts? We only bill you based on the "active" number of contacts. You can also view your recent import by click on the Contacts tab and choosing Active.
If you have any other questions or feedback, please feel free to reach back out to us. You can also reach our support team at 800-240-2302.
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