Hi @LizB571 thank you for sharing this feedback with us. We apologize this is the experience you've had with our Support! This is definitely not the experience we want our users to have. With that said, I have taken a look at your account and can see you were able to successfully connect with our Support after all. Are you still in need of assistance? If so please respond to this post, we would be happy to help point you in the right direction.
Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.
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