Where in your My Account tab are you looking for the option to downgrade? Accounts can be downgraded or upgraded through the Plans & Pricing tab. The only time this option won't be available is for customers with more than 10,000 contacts - the only plan available is Email Plus.
Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.
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