Drag and drop scrolls too fast

When trying to add a block to my campaign, the pink line that appears moves much too fast. Thank you.

18 Comments
Frankie_P
Moderator
Status changed to: Open Questions

Hi @CarolW86 are you adding a new block into your email using a track pad or mouse? What browser or operating system are you using?

CarolW86
Frequent Participant

Using Windows 10 and a mouse.

PatriciaB36
Participant

Building a campaign is very difficult due to erratic scrolling. Very hard to drag and drop. 

Frankie_P
Moderator
Status changed to: Open Questions

Hi @PatriciaB36 what browser and version are you working in? Are you unable to drag and drop in a different browser or a private/incognito window? Are you also unable to drag and drop files on your desktop? Does clicking a file with your left mouse button and hold, then click the escape key reenable drag and drop?

ScottH7127
Participant
Every time I try to add a picture or text box to my newsletter, the scroll goes so fast that I am unable to place my items. It's VERY frustrating and time consuming.
JonathanK02
Regular Participant

It's not that drag and drop doesn't work - it works fine. If you can get the cursor to stop where you want to drop.

 

When I drag an image, or an element from build, to the document, the working area scrolls so fast that my target point is off screen before I have time to react. If I reverse the scrolling direction (by moving the mouse), the target point scrolls on to the screen, and off the other end, before I can react. This happens all the time.

 

After dealing with this for several months, I have trained myself to use only the tiniest mouse movements, which sometimes allows me to get a red line at the point where I want to drop the element. But it's very frustrating to have to try several times for such a basic operation that should be simple.

Frankie_P
Moderator
Status changed to: Voting Open
 
CarolW86
Frequent Participant

I agree!!  This problem drives me WHACKO.  Please fix it.

LarryN385
Participant

I agree.  Driving me crazy and taking hours.  Why has this not been fixed?

Frankie_P
Moderator

Hi @LarryN385

 

Because this experience is not something all users have, it is something we have to troubleshoot on a case by case basis. In fact, are you able to provide some of the details previously requested in this thread?

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