When trying to add a block to my campaign, the pink line that appears moves much too fast. Thank you.
Hi @CarolW86 are you adding a new block into your email using a track pad or mouse? What browser or operating system are you using?
Using Windows 10 and a mouse.
Building a campaign is very difficult due to erratic scrolling. Very hard to drag and drop.
Hi @PatriciaB36 what browser and version are you working in? Are you unable to drag and drop in a different browser or a private/incognito window? Are you also unable to drag and drop files on your desktop? Does clicking a file with your left mouse button and hold, then click the escape key reenable drag and drop?
It's not that drag and drop doesn't work - it works fine. If you can get the cursor to stop where you want to drop.
When I drag an image, or an element from build, to the document, the working area scrolls so fast that my target point is off screen before I have time to react. If I reverse the scrolling direction (by moving the mouse), the target point scrolls on to the screen, and off the other end, before I can react. This happens all the time.
After dealing with this for several months, I have trained myself to use only the tiniest mouse movements, which sometimes allows me to get a red line at the point where I want to drop the element. But it's very frustrating to have to try several times for such a basic operation that should be simple.
I agree!! This problem drives me WHACKO. Please fix it.
I agree. Driving me crazy and taking hours. Why has this not been fixed?
Because this experience is not something all users have, it is something we have to troubleshoot on a case by case basis. In fact, are you able to provide some of the details previously requested in this thread?
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