Eliminate unnecessary hold time

[PamC052]

I called yesterday and was on hold for over ten minutes before I concluded that your call center must have been closed. IF that was the case, it would be helpful if you included that information in your message. Also, the sound quality of messages we hear while on hold is not good. It "skips" and is tinny. 

[Patrick_W]

Thank you for the feedback @PamC052,

I am happy to share your feedback.  In the meantime-- Do you still need assistance with anything?

[Candace_M]

Thanks again for your feedback. At this time we will be marking this as closed. If there is anything you do need help with feel free to reach back out.