We apologize for the experience you had with our support. We can however see you also shared your feedback in a second post. We have followed up directly through there. Because of this we are going to close this idea. This doesn't mean that we aren't listening to your feedback! Please feel free to comment or vote on any of the other open ideas to let us know what you would like to see.
Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teams