Hi @user1075107. Any external actions taken within an email client such as clicking "reply" or forwarding an email are not able to be tracked on our end. However, there is an option to create a mailto link that will automatically open a new email in your contact's email client and will pre-fill the "To" email address and even the subject line or email message if you are asking for additional information. This would send an email to you as a "notification". Is this useful for you?
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