I want to edit the entire registration, not the Status and Personal Information only. To make changes to the other sections, I must cancel the current registration and register again. This is especially problematic, if they have paid by PayPal, and it is a lot extra work for the host.
Hi @FSBHTiger what are the types of edits you're looking to make on the registration if it is not the status or personal information?
Reply from @FSBHTiger
When someone has registered and needs to change method of payment, amount donated, items bought, size of items bought or anything other than personal info, I must cancel and create a new registration. But most annoying is neither CC or PayPal will help the seller recover the PayPal. PayPal used the add fees to the total. Now they deduct fees from the total. On simple registrations I add a fee but when there are multiple options to purchase, it is too difficult. PayPal could revert to adding the fees to customers total. CC could help by allowing me to create a variable charge based on total purchases. I do not understand why both of you neglect such an important issue for sellers.
Hi @FSBHTiger thanks for following up with these details! We have tracked your request of being able to have payment fees be charged to the registrant of your event. We have also opened up this idea so other users can weigh in on having this ability as well.
As for allowing your registrant to update any of their stored information we do recommend sharing your request on this thread focused on allowing registrants to edit their registration. The more requests a thread receives the higher of a priority it can be given by our Product Team.
An update to our Event tool includes the ability to pass platform fees onto a registrant.
We are not making any further updates to our current Event tool as work is being done on an updated event experience in a more advanced tool. While we do not have an update or timeline to share or can guarantee any kind of commitment on how we will be handling event registrations and payment options, we hope this indicates some awareness that we have heard your feedback and could be taken under consideration while we are building out this tool.
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