In order to cancel the account you will need to contact our billing support team by phone. We are unable to process the request through online support. Can you verify that you are calling during our business hours of 8 am to 8 pm EST and using the correct international contact number for our billing team as listed here? https://community.constantcontact.com/contact-support
I have not been using my account and have no further use for Constant Contact.
I did prepay for an entire year. However now that I wish to terminate the account, Billing advises that they will NOT pro rate the account nor issue any refund as per the Terms & Conditions clause. :-(
Guess I am now screwed and will have to forfeit all prepayment funds.
While this is perfectly legal as per the Terms & Conditions, it is extremely distasteful and not best business practice.
I suppose I can simply use the account for the next 7 months to send out warnings, feedback and complaints to the Better Business Bureau, to all Constant Contact subscribers and to post to social media so that others would avoid this distasteful practice.
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