I don't like your service.

[MarinaA44]

I used your service one time in February. From 3500 letters you sent for me only 1200 had been opened. I talk many of my customer , and realize they find my letters in folder "promotions". I don't like this result. I would continent your service If you find way to avoided it. If not, please cancel my account and refund my money for March. I don't use it any more. Thank you. Fancy Pants.

[Beatriz_R]

Hello @MarinaA44,

Thank you for bringing this up. Gmail uses algorithms to determine which emails fall under which folders. However, we do have an FAQ that goes over this and also gives tips on how you and your contacts can avoid having the email always fall into the Promotions folder. Also note that if the contact moves your email to the Primary tab, it should fall under the Primary tab going forward.

https://knowledgebase.constantcontact.com/articles/KnowledgeBase/6657-get-your-email-into-gmails-pri...

If you do wish to cancel, all you need to do is give a call in to our Billing team and they can assist you further with this. Their direct number can be found here: https://community.constantcontact.com/contact-support