Hi @ClaireF74 thank you for sharing this feedback with us! This is definitely not the experience we want our users to have. We take this feedback on our sales agents seriously and have tracked your feedback on this agent to the appropriate teams on your behalf. We can also see you were able to speak with our Billing Support about your account and our Customer Success team for a walkthrough on your account. Please let us know if there is anything else we can assist with in the meantime. Our Help Board is monitored by our Support agents who are always happy to help answer any questions you may have.
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