Please up your maximum file size for attachments (documents & photos). Currently you cannot upload a file larger than 5MB to attach to an email which is extremely inconvenient when you have well-designed trainings with multiple screenshots. Even after compressing my 13 page training it was 5.7MB, still too large. A simple Gmail account allows you to upload attachments that are up to 25MB, so only allowing for 5MB is very low. It's even more frustrating because our company is only using 9% of it's total available space, so there's plenty of room available for a couple larger attachments.
Jun 15, 2022 1:09:52 PM
Updating the status of this request to Under Consideration to support our new community idea statuses to add better insight into your feedback.
We acknowledge that this particular feedback has been requested for quite awhile. The current file size requirements can be quite limiting for some. We currently have some tickets open within our product and engineering teams to look at increasing file upload sizes. At this time, there are no further updates in terms of expected timelines. We'll keep you posted.
I'm sorry to hear this. Unfortunately. our filed upload limits have not changed. They remain at 1 mb or 20,000 contacts. I took a look at your account, it looks like you uploaded 2 files yesterday totalling roughly 11,000 contacts. This is an unsually low number for it to reject, if this is the file you are referring to. You can try re-saving the file as a .csv. If there is any formatting causing a large file size, this should clear it out and allow you to upload as one.
I sent an email to your inbox to the address that we have on file. I would be more than happy to take a look at the file if you could reply back with the information from that email.
Thank you for providing us with this feedback.
If you save your file as a .csv you will be able to upload it. You can also segment the file in to multiple files and upload it that way. I hope these suggestions will help with some of the frustration.
If you have additional feedback or any questions please feel free to reach out to us. You can also reach us by phone at 800-240-2302.
Have a great day!
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