Please up your maximum file size for attachments (documents & photos). Currently you cannot upload a file larger than 5MB to attach to an email which is extremely inconvenient when you have well-designed trainings with multiple screenshots. Even after compressing my 13 page training it was 5.7MB, still too large. A simple Gmail account allows you to upload attachments that are up to 25MB, so only allowing for 5MB is very low. It's even more frustrating because our company is only using 9% of it's total available space, so there's plenty of room available for a couple larger attachments.
Jun 15, 2022 1:09:52 PM
Updating the status of this request to Under Consideration to support our new community idea statuses to add better insight into your feedback.
We acknowledge that this particular feedback has been requested for quite awhile. The current file size requirements can be quite limiting for some. We currently have some tickets open within our product and engineering teams to look at increasing file upload sizes. At this time, there are no further updates in terms of expected timelines. We'll keep you posted.
Thanks for posting!
I had a file that was over 5mb and the Support Team Member tried to compress it for me but your system could not handle that size file. If you could possibilty increase your systems ability to do larger files that would be great.
The 5MB limit is out of date. Many photos are 8-10MB fresh off the camera. Other programs let me upload these without having to resize them. Yours should too.
I totally agree. I have ONE flyer that is apparently over the 5MB "limit" and now I cannot send it!! What year is CC in? Files are getting bigger people. 5MB by today's standards is nothing. CC you need to get your act together and get with the times! Really disappointed!!
I'm confused. Our newsletters usually contain 3 pages. saved as either pdf or png files . . . with at least one graphic on each page. Size of the those files has never been a problem until today. Although the first page had only 664 kb (.664 MB) I still had to reduce the size in order to load it into the library. The second page also is less than 5MB, but I've spent the last 24 hours trying to get the library to accept it. The loading icon just keeps spinning. Is there some way to delete that process and start over. . .and will that take care of the problem?
Could the total number of items in the Library be the problem?
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