It would be very helpful if when I look at the unsubscribed report that it lists their reason for opting out. And/or if the emails we get from Constant Contact regarding unsubscribes list their reason for opting out.
Where in your account are you looking for the option to see the reason contacts unsubscribed? Currently this information can be seen in the unsubscribe reporting of a sent campaign. Does this help fit your needs?
That is where I go to find out their reason... I have to open up sent campaigns and look for that particular person. Sometimes I can't find them at all. I think it should be in their information. I don't like having to dig through sent campaigns to find the reason. What would be best is if when I get the emails that someone has opted out that it lists their reason (if one was given) in that email notification I get from Constant Contact.
In Contacts, I have the option to see everyone who unsubscribes. It would be helpful to have their "reason" for unsubscribing embedded in their Contact Details. In other words, when they unsubscribe, if they give a reason for doing so, that information can be transferred into the contact details. Then maybe there could be a way for us to do a find or sort for that information for all unsubscribes.
The purpose for having this information is to help us understand better why people unsubscribe and what we might be able to do for them. I have thousands of unsubscribes and it's too time consuming to look at each contact detail. A spreadsheet of the information that I can export would give me an overview.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teamsVisit the Blog
See the latest Constant Contact product release notes and updates.Learn More