Include what campaign a contact unsubscribed through in report

0 Votes

In the "contacts report" for "contacts unsubscribed", it would be really healpful to include the campaign that an unsubscribe came through in order better understand when and why contacts are unsubscribing. Additionaly including the "date unsubscribed" and "reason unsubscribed" would also be helpful. Adding these fields tot he report would help us to get an better birds eye view of why we are losing contacts. Only having access to these details when looking in a specific campaign limits visibility of larger patterns.

2 Comments
Frankie_P
Moderator

Hi @CorinaR6

 

You are correct, at this time the campaign a contact unsubscribed through is currently only available through the campaign reporting or the engagement tab of a specific contact's details. This is however a great feature request. We are updating the status of this request to add better insight into your feedback. We can't guarantee a commitment to deliver on the idea but should indicate some awareness that we have heard your feedback and are continuing to collect both requests along with use case examples.

Frankie_P
Moderator
Status changed to: Acknowledged
 
Updates
Introducing our new Feedback area

Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teams

Visit the Blog
Announcements
What's New?

See the latest Constant Contact product release notes and updates.

Learn More