Seems that a number of companies have started automatically tracing back all the links in emails. This makes the click reports pretty useless. Results are swamped with this.
A list member opened her email on her computer but you were showing it as not opened.
She opened it a few hours later on her phone and it showed as opened. So your reporting is not accurate.
I'm also seeing this happening extensively in our campaign results too. It makes reporting for our advertisers quite challenging. It would be nice if there was some way to allow clients the option of setting criteria for excluding certain results. For instance, we could manually identify domains that have these tendencies, then discard clicks from those domains if certain criteria is met like if they clicked all links at the same time within the first two minutes the campaign was released. Perhaps making it an optional thing. Otherwise this becomes quite a tedious process when reporting on multiple links per email.
This feature that should have been fixed 2 months ago ---
To our valued customers,We are reaching out to you regarding the recently added reporting feature that omitted non-human activity (or security scans) from your email reporting. As we continued to fine-tune this feature, we have found an even better way to prevent storing false-positive security scan clicks. This new method will allow us to enhance our process over time.In order to implement this, we need to turn off our current method. We will take this action at 3:00 PM ET today. Any campaigns sent after this time may again include those non-human clicks, which could result in a slight change in your reporting.We are working hard to finalize this new flow and should have this feature added back to your account by the end of June. We will send an email when it has been enabled. In the meantime, if you have any questions at all, please contact our support teams here!
Sincerely,The Constant Contact Team
Fix it now, please.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teamsVisit the Blog
See the latest Constant Contact product release notes and updates.Learn More