Please remove RECOMMENDED FOR REMOVAL as the DEFAULT category for displayed bounces. If you need a default, it should be ALL BOUNCES. It is a HUGE WASTE OF MY TIME when I have to go back to selecting ALL BOUNCES. All bounces are of concern to me, not just the ones YOU think I should be concerned about. PLEASE FIX THIS!!!!! Thanks.
Oct 30, 2019 10:28:34 AM
Thanks for all the great feedback on this topic. A lot of the feedback is from several years ago when we first rolled out our new contacts system. We've made plenty of improvements since then, and as a result we've seen feedback around this lessen. Just to close the loop around some of the original feedback, we've released a change to the reporting pages this week and the bounce report will default to "All Bounces" as opposed to the "Recommended for removal" category. Several other changes were released with this as well including the ability to edit the contact in an overlay without having to leave the report, and better explanations for bounce types on this page which we hope make managing your bounces easier.
Thank you for reaching out to us, Rochelle!
I wanted to give a suggestion on why you may only be seeing part of the bounced email addresses. When you log in to the account, click on the Email tab, choose Reports and then choose to view Bounces it defaults to showing you only the "recommended for removal" bounced email addresses. If you want to change this view to view "all bounce types" click on the drop down menu in the top right corner of the list of bounced email addresses.
View the picture below:
If this is not the case please reach back out to us and let us know. We would be happy to take a look at your account with you!
Please continue to submit any other feedback or questions you may have!
It sounds like you might be viewing only the bounces that are recommened for removal. You can use the drop down on the right of your bounce list to control your view,.
Thank you for supplying your feedback to us. It is very important, and we highly value your opinion.
We will continue to adjust and setup the account to be as user friendly as possible. We do currently still have an ability for you to go in and manage many bounces at once.
Here is an FAQ that will walk you through managing bounces: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5288-understanding-managing-and-rem...
The main part of this for you to focus on, is to be sure and choose the type of bounce that you are wanting to view, using the "display" drop down in the upper right of the bounce table.
As always, please don't hesitate to let us know any time you have questions, more information, or any feedback to give us!
Hi DantonB ,
You can remove bounced email addresses right from the email reporting. Check off any bounced email address that you want to remove and use the "Remove Emails" button in the header.
Sorry to hear of your difficulties with the new tool. The bounce reports are under the Email Reports section just like before. Please click Email tab and click Reports on the yellow toolbar. If you're referring to the bounce history per contact, it has now been renamed as "Engagement" and should be on the contact's details when you click on a contact's name.
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