Please remove RECOMMENDED FOR REMOVAL as the DEFAULT category for displayed bounces. If you need a default, it should be ALL BOUNCES. It is a HUGE WASTE OF MY TIME when I have to go back to selecting ALL BOUNCES. All bounces are of concern to me, not just the ones YOU think I should be concerned about. PLEASE FIX THIS!!!!! Thanks.
Oct 30, 2019 10:28:34 AM
Thanks for all the great feedback on this topic. A lot of the feedback is from several years ago when we first rolled out our new contacts system. We've made plenty of improvements since then, and as a result we've seen feedback around this lessen. Just to close the loop around some of the original feedback, we've released a change to the reporting pages this week and the bounce report will default to "All Bounces" as opposed to the "Recommended for removal" category. Several other changes were released with this as well including the ability to edit the contact in an overlay without having to leave the report, and better explanations for bounce types on this page which we hope make managing your bounces easier.
Mike, I am sorry that you weren't seeing all your bounces! We have prioritzed those that are "Recommended for Removal" to display first, but you can change this view to see "All Bounce Types" using the menu at the top of your bounce list. Here is a great article that explains what you're seeing and how you can change it if you would like: Bounces recommended for removal
If you have any questions or feedback about this, please don't hesitate to call us at 855-229-5506 when you're ready!
We need one list of ALL bounces recommended for removal with the bounce reason.
I follow the directions for managing bounces but the report will not download. It just runs and runs. This used to be SO easy! What can I do to speed up this process? I have over 1000 bounces. Does that make a difference in how this should work?
I just had a chance to take a look at your account and was able to look into your activity and I do see a bounce report was exported for over 1000 contacts. Can you tell me if you are still having a problem exporting the bounce messages? If so can you walk me through the process so that I can try to replicate the trouble that you are currently having.
Tier 2 Community Support
You will find information on managing your bounces in the link below:
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