Recommended for Removal is confusing

[BobbyJ8]

Please remove RECOMMENDED FOR REMOVAL as the DEFAULT category for displayed bounces. If you need a default, it should be ALL BOUNCES. It is a HUGE WASTE OF MY TIME when I have to go back to selecting ALL BOUNCES. All bounces are of concern to me, not just the ones YOU think I should be concerned about. PLEASE FIX THIS!!!!! Thanks.

[BobbyJ8]

Thanks for all the great feedback on this topic. A lot of the feedback is from several years ago when we first rolled out our new contacts system. We've made plenty of improvements since then, and as a result we've seen feedback around this lessen. Just to close the loop around some of the original feedback, we've released a change to the reporting pages this week and the bounce report will default to "All Bounces" as opposed to the "Recommended for removal" category. Several other changes were released with this as well including the ability to edit the contact in an overlay without having to leave the report, and better explanations for bounce types on this page which we hope make managing your bounces easier.

[maureeng96]

my report states I have 15 bounced emails. I only see 13 reporting...what happened to the other 2?

[Hannah_M]

HI @maureeng96

It sounds like you might just need to update your view -- on the right choose All bounces instead of Recommended for Removal!

[BarbaraW71]

It was reported that I got 126 bounces. But I only had 56 email addresses shown when I clicked to see the bounces. Where are the other 70 bounced email addresses?

[Hannah_M]

Hi @BarbaraW71

It sounds like you just need to change your view! From the drop down on the right choose to see all your bounces instead of just those recommended for removal. 

[Mr._School_Supplies]

Whatever happened to the bounce categories such as non-existent address or blocked? No wonder the bounce rates declined. It looks as if those bounce reasons are being counting anymore.

[DanL41]

Two part suggestion: 1) A report that will generate a global list of bounced emails; OR 2) Automatic email removal for bounced emails. Would help with not exceed our pricing plan.

[Kyle_R]

Thanks for all the great feedback on this topic. A lot of the feedback is from several years ago when we first rolled out our new contacts system. We've made plenty of improvements since then, and as a result we've seen feedback around this lessen. Just to close the loop around some of the original feedback, we've released a change to the reporting pages this week and the bounce report will default to "All Bounces" as opposed to the "Recommended for removal" category. Several other changes were released with this as well including the ability to edit the contact in an overlay without having to leave the report, and better explanations for bounce types on this page which we hope make managing your bounces easier.