Remove timeout on support chat

0 Votes

Remove 6 minute timeout for support chat. Or, at least limit the timeout to take effect only if the client has not responded in 6 minutes. While waiting for the support tech to respond I kept getting time out warnings and had to type something in to keep the chat active.

Status changed to: Open Questions

Hi @kellybicap what browser are you using when you see this timeout message? Does it happen in any other browser or a private/incognito window?

Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

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