Hello, I am incredibly impressed with the level of service I have received form Constant Contact and tell folks all the time it is the best company I have ever worked with. However, that being said there is something I need or else I will be looking elsewhere for service(I HATE SAYING THAT). You need to include a column in the reports section that we can export. We need to be able to see the engagement level of our customers so we can order them from greatest to lease and vice versa. From a sales perspective this is a must. I can remove hundreds from my list that have never opened an e-mail or I can call the folks in person that have opened everything I have sent. Without this ability I am missing HUGE opportunities to know who is hot and who is cold. Please do this ASAP, I have been asking for 6 months and have seen nothing yet. I DO NOT WANT TO LEAVE CONSTANT CONTACT! Please!!
Feb 4, 2022 10:15:23 AM
Hi everyone, thank you for your patience as we looked into this! Because many of the requests made on this thread are currently available through contact engagement, so we are going to close this idea. Please feel free to continue voting and commenting on any of the other open ideas to let us know what you would like to see.
This new system takes longer for me to accomplish the most simplest of tasks. The old system was much more intuitive, faster, and all around more enjoyable to work with. I don't understand the advantage of this change or upgrade(?), unless it was meant to make your team's jobs easier.....
But it's not just that I would like *more* information, but I would like the information to be displayed differently. Right now the "engagements" section is a list you have to scroll through, piecing together opens and bounces as they happen. The old contacts page used to have two tables, one for email history, and one for bounce history, where it was really easy to see the history at a glance.
I agree. Trying ot see when and what was opened is almost impossible now. My company started using CC in large part for this funciton, and now it is extremely difficult and annoying to do. We have lost MAJOR functionality with the website with these new changes.
"As of right now typing into the search field with search for First Name, Last Name, Company Name and email address in a "begins with" format. For an advanced search what is important to you to search for, what would be helpful to for a feature in an advanced search?"
You need a "contains" search option, as an alternative to "begins with".
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