Hello, I am incredibly impressed with the level of service I have received form Constant Contact and tell folks all the time it is the best company I have ever worked with. However, that being said there is something I need or else I will be looking elsewhere for service(I HATE SAYING THAT). You need to include a column in the reports section that we can export. We need to be able to see the engagement level of our customers so we can order them from greatest to lease and vice versa. From a sales perspective this is a must. I can remove hundreds from my list that have never opened an e-mail or I can call the folks in person that have opened everything I have sent. Without this ability I am missing HUGE opportunities to know who is hot and who is cold. Please do this ASAP, I have been asking for 6 months and have seen nothing yet. I DO NOT WANT TO LEAVE CONSTANT CONTACT! Please!!
Feb 4, 2022 10:15:23 AM
Hi everyone, thank you for your patience as we looked into this! Because many of the requests made on this thread are currently available through contact engagement, so we are going to close this idea. Please feel free to continue voting and commenting on any of the other open ideas to let us know what you would like to see.
I agree with one suggestion above.
I advise my clients to measure all that they do and to learn from the metrics we employ.
But Constand Contact does not provide me: 1) Who has never opened my emails 2) who opens all my emails.
To learn both of these data points would enable me to drop those who never open and provide me valuable information as to whom I should reach out and engage with ASAP.
Is there a current process that enables me to do either of these two things?
I'd like to see a way to run a report that shows all the engagement for an individual contact - which emails he or she were sent and which were opened, including all dates.
Why is the reporting on a sent mail either By URL (link, clicks, %) or switch to By Contact (email address, time clicked, link)? It's strange to have to switch between views. I'd like to see all the data points at once, plus what they viewed it on (at least desktop or mobile, but preferably by user agent like Outlook vs Yahoo mail, browser vs app.) Thanks.
Hello Susanna, thank you for your feedback! I apologize that we currently do not have a way to export contact engagement history, but I too think that it would make a great addition to our product. Our engineers are currently tracking customer feedback so I have opened your idea up for voting to get more traction.
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