Specific Ticket Types

[PeterT4965]

Events 2.0 Registration form setup > Beta Specific Ticket Types lack full customization and need additional work.

Scenario: You have three tickets and need different Registration form fields for each ticket. The Show and Hide option does not work to select the desired fields for each of the three tickets. Legacy Events properly handled this customization. 

Also, we need to be able to add fields to the Contact Information section, not just First name, Last name, and Email address. 

[Caitlin_M]

Hi @PeterT4965. I'm not sure I understand what you mean by Legacy Events having the option to have different registration fields for each ticket. To clarify, were you previously setting this up through the registration form by using Custom Information? If you could provide a screenshot of how you were using the form before, this would be helpful.

With Events 2.0, you can add additional fields to the registration form under Form Setup > + Add New Field.

[PeterT4965]

Thank you, Caitlin. I know how to set up the additional fields to the registration form. However, if you have more than three tickets, you cannot select different fields for each ticket. The matter of Legacy Events functionality is unrelated to the issue at hand in Event2 2.0 Beta.

[PeterT4965]

Clarification: If you have more than two tickets, you cannot select different fields for each ticket, for example:

• Ticket 1 includes Registration form fields:
  • Field 1
  • Field 2
  • Field 3
• Ticket 2 includes Registration form fields:
  • Field 1
  • Field 3
  • Field 4
• Ticket 3 includes Registration form fields:
  • Field 1
  • Field 2
  • Field 5
• Ticket 4 includes Registration form fields:
  • Field 1
  • Field 3
  • Field 4

The Show and Hide option does not work to select the desired fields for each of the three tickets.

How do you configure the Registration form fields in the scenario above?

[Caitlin_M]

Thank you so much for clarifying that. I tested this out in my own account and I can see the fields are not saving appropriately as you toggle back and forth between ticket types. I brought this up to our advanced support team and they'll escalate it to the correct product teams for review. There is work being done to enhance the new Events tool and we appreciate posts like this that bring missing functionality to our attention.

[PeterT4965]

Caitlin: Please send the case number for this issue to my email address. Thank you.

[Caitlin_M]

Hi @PeterT4965. If we have information to share, it will be posted here, not in an email or case. This way, others who are looking for this change as well will be notified.