Stats on emailer sent yesterday

0 Votes
Hello. I am seeing 0% open rate / 0% click rate on an emailer I sent out yesterday. I know it went out because several people I know received it. Is there a glitch in they system on this? Thank you...
1 Comment
Status changed to: Closed - No Action

Thank you for the feedback @VeronicaB36,


You are correct.  On the 22nd we had a period of time where some customers had emails that did not record their open and click rates properly.  Unfortunately since the information was never recorded when the email was sent, we don't have a way to update that information on your account.  We have fixed the problem moving forward, so any emails you send now should not experience this issue. 


We apologize for the inconvenience and please let us know if you have any questions or if you experience this again.

Introducing our new Feedback area

Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teams

Visit the Blog
What's New?

See the latest Constant Contact product release notes and updates.

Learn More