Turn off In Product Support chat

0 Votes





PLEASE HAVE CHAT BOT TO CLOSE AND OPEN!!! This is REALLY annoying if I'm trying to upload a new image into my email. This is non-functional and blocks the button in order for me to save. Even doesn't even have this issue. This make it less efficient if I have to upload different images based on the edits and click a tiny corner of the button to avoid chat bot. It's not seamless if I can't click the save button without the option to close out chat bot. Where's the option to close the pop up chat, I want to close the pop up chat?!

Status changed to: Closed - Implemented

Hi @TanyaL0 


Thanks for bringing this to our attention! This is a defect you have experienced. We have however received word from our engineers that has since been fixed. In the meantime, please feel free to comment or vote on any of the other open ideas to let us know what you would like to see.

Your chat bot in the bottom right corner is EXTREMELY annoying. I was uploading photos and could not even click the done button because you literally designed your site to have the annoying chat bot icon hovering over that button. I can't even cancel out or remove the chat bot box option whatsoever. Who designed this? Not super bright on their end.. I would advise moving as I am sure others have had annoying similar issues.

Hi @SavannahG942. Could you please provide us with a screenshot of the bot blocking a button in your account? Also, were you viewing this page in a full window? Were you uploading photos when working on a campaign or through the Library tab? 

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