I just clicked on 3 different "Update Profile" from different vendors, and they all went directly to a Preference page.
Great Feedback @GlobalLymeAlliance,
I'm opening this up so our other customers have a chance to vote on it!
Had the exact same thought. Please fix this!!
Has this been fixed? I think updating the profile should be a one step process for the user - having an extra email in the process is annoying.
Any progress on this? The whole 2 step process to update a profile is so archaic and annoying enough so that it will probably be a deal breaker when our current payment period is up.
Hi @DanetteM0. I don't have any updates to share at this time and this thread is still open for feedback and comments. Since the first post, we have included messaging indicating that a contact who wishes to update their profile will receive an email with further instructions. The additional step of receiving an email was included due to cases of campaigns being forwarded and the recipient changing profile information of the contact who was the original recipient of the campaign. This step prevents these changes from happening as the Update Profile email goes to the original contact, not the person who received the forwarded email.
I can understand how you would like to have this process be smoother and I've made sure to note your feedback.
We are not planning to make updates to the process of contacts updating their information. We send an Update Profile Email instead of linking directly to the Update Profile Form in the footer because it prevents anyone who isn't your contact from updating and submitting the form.
Adding my yes to this! The update profile is bad enough (a tiny link in the footer of emails) but then users will get another email to click again. It really makes the updating of preferences cumbersome.
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