So is there a solution for this?? I need to just send my customer a link to go update their info when they ask. It seems rather ridiculous to have to tell them to go find a previous email and look for the tiny link on it to update what info they want to receive or change their email address. And I certainly don't want to have to make every change for every customer myself.
Currently, the update profile setup practically ensures that few, if any contacts will ever update their profiles.
It's a long, multi-step, cumbersome process.
First, our customers have to find the "Update Profile" link in an e-mail they've received. That link is buried among a slew of other text and links in the footer. So it's hard for the to even notice or find.
Second, they click that link and go to a web page, for which they can not update their profile. It just allows them to be sent an e-mail to update their profile.
Third; They have to go back to their inbox to find the e-mail generated by the web form.
Fourth: They have to click the link to go to a new web form in which they can actually update their e-mail.
It amazes me that we should ask a contact to take 4 steps to update their preferences. No one has the time or patience for that, so they just don't do it.
In addition to the really poor user experience, there is no way to format any of the web forms such that they look or feel professional. You can only write one continuous line of text in those forms. (I love how the editor encourages us to write stuff to motivate people to actually fill out the form, then just jams into one piece of text.)
In addition to all that badness, we can't send an e-mail or provide a link to the update form. They can only do the update if the find the buried link on an e-mail.
Make a ONE STEP webform that can be linked to from anywhere.
... and before you reply to me "Just send them to your signup form." The signup form does not update list preferences if they are already in our contacts lists.
This is incredibly frustrating and our new CEO is miffed that he can't change his profile to reflect his new role without creating an entirely new profile. Then I have to go into the system and delete his old profile. It's sort of ridiculous, really.
Would LOVE to have a button or link so I could easily send out an Update your Profile email that doesn't direct people to the footer.
I have a same question. How can we remove the 'Unsubscribe' button from the header?
It is already there in the footer area, so there is no need for it to be on top of the email. Please help. Thanks!
Thank you for the great feedback @ChristopherG19,
I can definitely see how having an update profile button on your website would be helpful for your contacts. I'm opening this feedback up for voting.
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