Want longer support hours

[JohnN448]

I'm still in shock over CC shutting down operations starting at 8pm Pacific time today!  It paralyzes my workflow and subscribers at this time.  Why can't they do their 'maintenance at 1am like all other companies???

[Chris__D]

Hey @JohnN448, thanks for your feedback. I completely understand the frustration caused when you are unable to get what you need done. We do try to complete maintenances efficiently and with as little impact to our users as possible. While we have customers in many timezones, we do try to schedule the maintenances during times where it will affect as few people as possible. I'll definitely pass along your feedback regarding this and I do appreciate your patience as we worked to complete last night's maintenance. 

[JohnN448]

Thank you for your reply. I have paid subscribers who waited (on the east coast) for our audio replay email that didn't go out until 2 in the morning due to the maintenance that I'm guessing went longer than scheduled.

[Chris__D]

That is correct, our maintenance was unfortunately extended for 30 minutes longer than we anticipated. We do try to communicate this when it occurs by posting updates on our status page at https://status.constantcontact.com. I do apologize that it caused a delay in your campaign sending, we certainly try to avoid as much impact to our customers as possible. 

[SaritaD9]

I think there should have more options to contact support outside open hours.Email to chat after open hours.  I tried to contact about charge in advance. Because I am in another country it was difficult.I should be able to cancel online as well.

 I was automatically charged. I think we should be able to pay for specific time frame. I pre-payed for six months via credit card but was charge for a year. I did not receive sufficient notification. One email.  I thought I was getting a phone call. An alert should pop up in the account should appear as well. I am definitely reconsidering this service in the future.  

[JudyK32528]

YIKES  You don't make enough money to have support on Sundays.  YIKES  Very very disappointing!!!!  VERY

[Zoe_H]

Hello @JudyK32528,

We don't have phone support, but if you need assistance don't hesitate to reach out through social media or you can also ask questions here on the Community and I would be more than happy to assist! 

[Candace_M]

Thanks for the feedback on this. I will be opening this idea up to our voting section so other users like yourself can vote on this idea.

[Candace_M]

Hello @SaritaD9, 

What method of communication are you looking to be able to reach us at? I'm unsure if you are aware of this but what we do have is support resources available to help you over the phone (Saturdays), and on Twitter & our Community (Saturdays & Sundays).

[RobertM9305]

Have 24/7 service. We don't all work bankers hours.

[Candace_M]

Are you looking for phone support specifically or is there another channel you are interested in?