I'm still in shock over CC shutting down operations starting at 8pm Pacific time today! It paralyzes my workflow and subscribers at this time. Why can't they do their 'maintenance at 1am like all other companies???
I discovered my account was deactivated only when I attempted to send out e-mails. It happened at a time when the office was closed. I had to wait for hours to get it activated. I was never told why my account was deactivated.
While we acknowledge that our customers are located across many time zones, we take into account our staffing levels before considering the availability of our support hours. Since the original post, our Chat hours have expanded to 3am-10pm ET Monday-Thursday, closing at 9pm ET on Fridays. We also expanded our weekend support. See our Contact Us page for a full listing of our available support hours.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teams
See the latest Constant Contact product release notes and updates.