Hi @AdamS8374 we’re sorry to hear you feel this way! You are correct, there are some cases where chat support does ask users to call in. This is generally due to account security or in cases where a deeper level of troubleshooting may be needed. We do however always want to make sure our users are assisted. With that said are you still in need of help with your account? If so please reply to this post with any further information. We would be happy to help find the answers you may need or connect you to someone who can.
Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.
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