I created an email using card/announcement and when I tried to add "forward to a friend", "join my mailing list" and permission reminder" I was not able. I would like to have the ability to use these functions in future emails that I create.
Mar 9, 2021 11:30:23 AM
Hi everyone! I am following up to the forward to friend feature request. Thank you for your patience as we looked into this! The good news is we have received word from our engineers that feature is now available in our cross device templates under the social share block. If anyone has any additional questions on this, please don’t hesitate to respond to this post as we would be happy to assist you further.
Please fix - Please.....
Do NOT instruct your customers to use the Forward button in their email client, unless you want to have to sort out mysterious Unsubscribes later. If Customer A uses their email client's Forward function to send your email to Stranger B, then Stanger B opens the email and clicks the Unsubscribe link, it unsubscribes Customer A.
If you are okay with the instances where that will happen, go ahead and encourage forwards. Some users don't care, because the instances are few and far between. Other users who don't know about this issue spend time failing to figure out how Custumer A was unsubscribed, and spend more time failing over and over to simply add Customer A back to their contacts.
Thank you for posting within the Community about this. After looking at your account, it does appear that you are using our 3rd Generation Editor (3GE). Within this editor, the Forward to a Friend buttons are not currently available. I am sorry for the misleading articles around this. I can recommend that our team that updates the articles makes it a little clearer that this feature is available only within our 2nd Generation Editor (2GE).
Our teams are currently collecting feedback around our customers who want this feature in their accounts, and I have tracked that you would like this feature. If you would like I can set up notifications to go to you if there are any updates around the request for this feature.
Put back the "Forward Email" button into the newsletter templates so that our subscribers can easily forward to friends/colleagues. Don't know why you ever removed it when you made the upgrade to the system.
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