it'd be nice to be able to communicate with an email platform provider, via email.
Your "chat" function spins forever while waiting on a useless chat. And phone number assistance hours and availability work best for you.
I'm ready to cancel our CC account. We paid to have your folks design a new email campaign, and 3 days later you "email" me that it is ready. We check it out, and it is pretty much a copy of the same work that had been done before. No way to communicate about changes, updates, or any other feedback. This is a useless tool.