I'm disappointed in the new Survey results format. I am unable to print out individual survey responses, except to "Export Results" which gives me a very jumbled looking Excel file (csv), that prints in a very tiny space on letter sized paper due to the table style. This is poor design. If I attempt to File-Print the view of one individual survey response, I get a print preview that doesn't supply the entire survey, and yet provides me with a repeated page three times. This is nonsensical. Am I missing something?
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The earlier style gave a far better at-a-glance overview of opens and clicks, sorted by links, while also allowing for contact activity in other ways.
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I want to be able to see what are my statistics in a more deeper level. Historical open rate Historical open rate within this List/Client Group Custom date range performance etc.
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When you are comparing campaigns or reviewing results its very annoying having to go to campaigns, select the campaign you are reviewing and go to the same process when you want to open other campaign... it would be great if you could open the campaign in another window or tab
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What happened to the nice exported reports? Now I have to screenshoot each question for bar chart and spend hours cleaning up the csv/excel doc. Can you put the legacy reporting feature back? Why fix something that isn't broken?
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It would be VERY HELPFUL if I could filter email addresses within the SUSPENDED BOUNCES section by suffix, example: ".ru"
The site also has a long lag when manually clicking on each email address.
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I'm writing to share a concern that your unique clicks reporting is misleading.
I was recently told in a chat that the reason why when looking at the reporting for a campaign the clicks listed under email performance is different than the Click through Distribution is because the first measures unique users and the second measures total clicks. That is not, however what the second column in the Click Through Distribution chart says. It says "unique clicks" and is a much higher total than the number listed under the performance.
This is a misleading to use the words "unique clicks" when you mean "total clicks".
If you Google search the definition of "unique clicks" you'll see the widely accepted definition means how many individual users clicked, and not total number of clicks.
A Constant Contact admin even replied to a question in the community forum saying "The unique clicks for all of your email's links: found at the bottom of the email's overall reporting page, this will show how many contacts clicked a specific link at least once" which is the accurate way to use the term, but is not what is actually being displayed since total clicks is being displayed.
https://community.constantcontact.com/t5/Questions-Discussions/Difference-between-clicks-unique-clicks-other-clicks/m-p/409023
I report back to people who pay to advertise in our enews. If I tell them they had 526 unique users click that's a lot different than if there were actually only 100 unique users who clicked five times.
I hope that you'll change this term going forward.
Thanks!
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There should be an easier way to pull a list of tickets sold. The current export option (full report) is clumsy.
Also, a lot of people who register multiple attendees forget to add themselves into the ticket area because they already added their name to the purchaser information, so they end up not purchasing a ticket.
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When I first signed up this was included with a basic subscription. This is nickel and dime crap that I can get included with other services so it looks like I will cancel again. Thank you.
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Dashboard for Ticket Orders in the Events Section should include add-on information. Right now, that's just not visible at all unless you do a full export.
From email reply:
I wanted to see the add-on information alongside the ticket information in the orders tab. So if someone gets an admission ticket then purchases an add-on item, I don't have to toggle through multiple tabs to see what they ordered.
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We would love to see a dashboard where we can view RSVP counts, new responses for all active emails/campaigns, etc on one dashboard instead of having to click into the individual campaigns for a quick update
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I would love to see how long emails are opened for to get a better idea if the open rate is meaningful. You don't' know if people just clicked through from one email to the next or are actually opening it and reading at least part of it..
Jut a thought but could be very useful
Eric
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When viewing the lists of opens (the people on the list who have opened an email) please put a "NEXT PAGE" arrow at the TOP of the page, as well as at the bottom. It is time-consuming to scroll to the bottom of the page (past 50 listings of names of the "opens") every time I want to skip through the list and read it from the top. Thank you!
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Statistics of emails opened, bounced, etc. are not nearly as useful as they could be. If a recipient responds with a vacation message, it counts towards the "bounced" total. If recipient comes back from vacation and opens the mail, it ALSO counts toward "opened." Every time this happens, sent = (opened + not opened + bounced) gets off by one. For a particular email (at least), the "not opened" total is called out as 19.
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There needs to be a function that allows you to add/delete sorting options in the reporting tab of events. For example, I don't need to know the amount paid for each registrant because the event is free, but I would like to know which type of ticket they selected since we have different sessions within the event. I would want to swap out price for ticket type.
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When making an edit change, the "Save" action button continues to be greyed out even after editing is done, re: unable to save change. Yet, if I go back in later, I discover that the change was effective. There is no way for the user to know this. I wasted an hour only to learn later that the change was effective. This is since the interface change
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Our weekly subscriber notice has been showing no new sign-ups, even though we have a lot of new subscribers … however, they're through integrations you guys apparently don't support in your reporting. Would love for the reports to include all contacts, regardless of source.
Thank you.
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It would be useful to see the unsubscribe rate and its change over time. I appreciate that I can get the number of unsubscribes in 12 months, but that would mean so much more if I could see month-by-month and year-over-year reports.
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