I've been using Constant Contact for many years. One of the main reasons I've thought so highly of your product is the excellent customer service I got when I called "Contact Us" for help. Troubleshooting by talking to someone is the best, most efficient way for me to work, and I was very rarely, if ever, disappointed in the prompt, expert assistance I received. My experience today: I've now been on hold for 34 minutes. The automated operator said your support team was very busy and that I'd be on hold for about 10 minutes. Yesterday I called and got the message from your automated operator that the wait would be at least 30 minutes. So I went to chat, and got some good help, but now I need to finish up that inquiry by talking with someone. I'm guessing you thought long and hard about changing to this system. From my perspective, you didn't make the right decision. Thanks for your time. Janet I'm sure you thought long and hard about moving to this system.
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