Give Feedback

Jeffn254 · ‎02-06-2023

There is no option in the account settings to do so, contacted chat and they said to call. Calling takes too much time. Why isn't this a simple option to select within the account?

PattyB18 · ‎12-03-2022

This is the worst editor ever. I don't know why CC keeps making changes that make the experience of composing an email so cumbersome. I will be terminating this service for 2023 after years as a customer.

HeatherMunroP · ‎09-22-2020

I don't think most people on my email list think of themselves as having a profile and no one in the history of me using Constant Contact for 10+ years has clicked on that link instead of "SafeUnsubscribe" right above it. The language choice could be much clearer to help us all retain people on our lists and give them options to receive fewer emails rather than opt out completely.

TerryR492 · ‎10-31-2022

Since you have outsourced customer support, recent calls to priority customer support team has been a disaster. My call was passed over to three different people and none of my problems were resolved. Your Priority Customer Support is not worth your money or my time.

SylviaD · ‎10-27-2022

The "new" Survey Builder SUCKS!!!!! It's terrible. Slow, buggy, the "Done" and "Save" buttons either move around or disappear. Often my edits are not saved. Where is the Thank You page and location to edit it? Oh, doesn't appear there is one.

DianeB322 · ‎10-24-2022

My experience with this account and all my accounts on the internet, a waste of my money.Sure you have the platform, but that's it. Me as a customer got nothing out of this.And I am sorry, I will not pay for something that just sits there and does nothing to help but take my money. I just do no understand.

kathbullock · ‎10-06-2022

I would love it if you could add the day of the week where you list the date and time the campaign was sent. I am trying to see if there are certain days of the week and time combinations that get better performance. Thanks!

KeithR795 · ‎09-20-2022

It would be nice if you could create 1 campaign and then from that campaign schedule multiple postings, emails, etc. Having to copy the campaign just to create another event is very inefficient.

user513211 · ‎09-06-2022

It seems pretty obvious you all have no intention of actually testing your platform before deploying it to Production. so if you're not going to pay Quality Testers, it's time to pay us poor customers that discover and report all of the bugs. So, IMPLEMENT A BUG BOUNTY PROGRAM, and at least compensate us for all of the time wasted discovering and reporting the issues with the site. (AND THEN MAYBE FIX THE BUGS TOO? Just saying...)

LynetteD1 · ‎08-04-2022

Hi, I'd just like to say I use the reporting tool all the time. As for feedback I'd love to see better functionality with it. For example: Sorting: sort what has been clicked on to see in groups. I like to see which articles are read the most for my next newsletter. And who has opened the newsletter to sort by company not just email or be able to sort by @companyname.com or something similar to see who are the most active without inputting an individual email. When you're dealing with thousands of emails that's pretty much impossible. Thanks!

Assist-Deb · ‎04-23-2022

Would like to see a list of the emails so I can click on one and see the reporting. So far I have been unable to find an individual email, just a chart which is not helpful.

TMurrayBLI · ‎04-14-2022

My integrations - seen from the backend by your support team - are not visible on the front end "connected integrations". This means as your customer, when I have an issue with an integrated software, I have to call your support team to find out if the connection is still valid. It would be helpful to see all integrations on the 'connected' menu.

KaseyC · ‎12-28-2021

I cannot find in the sent reports what lists I had sent my email to. Please enable us to see the lists we had chosen for a given email. thanks

DonA · ‎01-20-2021

So many changes have been made to sending out emails that you have made it difficult to use and much more time consuming. Maybe it's time to change to 

DamienK01 · ‎05-14-2019

Enable invisible recaptchas in CTCT email sign up forms. Visible recaptcha's are ugly, and it would be great if we didn't have to use them - but we need to protect our clients.

LauriHolmes · ‎02-21-2019

I'm not able to center vertically an image in the new editor to the text in the cell to the left (or right). Is this a limitation of the new editor, or am I just not seeing how to accomplish? Would be nice if you could add it to the new editor if it doesn't exist. Thank you, Tanya

Rulmeca · ‎02-21-2020

i don't appreciate the changes you made to the chart. they are less user-friendly now

KathyM6004 · ‎01-15-2019

The mobile version is so different. It's not lined up well. Not happy with that.

NancyM27 · ‎03-01-2018

With all of these changes it has taken me 3 times longer to get my campaign ready. as a small business owner my time is precious.

MatthewM7493 · ‎02-20-2023

Our company has several clients that would like to integrate with Constant Contact, however the lack of regional support for the interface and emails (in the footer) is a show stopper. The ability to have support for regional settings in Chinese, Japanese, and Russian would be a welcome addition.

Give Feedback

Downgrade option on account

worst editor ever

Change "Update Profile" to "Update Email Preferences" in email footer as alternative to Unsubscribe.

Customer Support

Survey Builder

Account

Campaigns page

Campaigns

implement a bug bounty program

Reporting

REPORTING

front end vs back end

Show Lists on Sent Email Reports

Updates to sending emails

Enable Invisible Recaptcha

Center vertically an image in new editor

report chart

Email campaign

I don't like to have great changes made to your format without notification that there are changes.

Additional Region Support

Introducing our new Feedback area

What's New?