It is time to fix the phone robot and either eliminate it or get one that actually can recognize words.
Thank you for taking the time to provide your valuable feedback to the Community. I do sincerely apologize for this experience. I would like to dig a bit deeper here so I can pass your feedback along to the appropriate team. Was there a specific point within the interaction in which the automated system was not accurately recognizing what you were saying?
Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.
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