unsubscribes and deletions

0 Votes
Why does Constant Contact retain unsubscribes and deletions and also include them in count of contacts. Please consider dropping upsubscribes and deletions from your customers database. There is no reason to retain this information with active/current information and it also makes it very difficult to navigate. This history could be moved to archives if one wanted to analyze.
2 Comments
Frankie_P
Moderator
Status changed to: Open Questions

Hi @HarlemO the good news is unsubscribed contacts aren't counted towards your billable contacts. They are retained in your account solely for your reference. Does deleting your unsubscribes help fit your needs of not seeing them in your account? With that said, what deleted email addresses are you seeing still be included in your contacts? We would be happy to take a closer look at any examples you may have.

Frankie_P
Moderator
Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

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