Adjust the time out setting on support chats

[United_Sales]

We love working with Constant Contact support - but one continuing irritant is the time-out function. I completely understand timing out the user if they don't reply, but it still tries to time you out when the support agent tells you they need some time to investigate. Can something be adjusted so the time-out can be stopped if the pause is on the support end? And avoid having to send random space bars and letters in the chat to extend the time?

Thanks for your consideration.

[Hannah_M]

Thanks for posting your feedback, I'm sorry to hear of your e experience but will share your ideas with the leadership here!