Call Center

0 Votes

Your new automated virtual assistance is worse than AWFUL. I was calling to get pricing for 2 new clients and it will not recognize a new caller or new account. I have referred many clients to you all. I have not had to call constant contact in quite some time, but when I have called, I have always had the pleasure of speaking to someone right away and not having to go through this terrible automated virtual assistant. Take back your original system as it worked and was more personalized.

 

I also tried to do the virtual CHAT and it doesn't work either. Your new system STINKS!

 

Please have someone call me. 540-817-3016

 

Lexington Marketing Services

Heather Barone

business.heather@yahoo.com

2 Comments
Administrator
Status changed to: Open Questions

Hi @GladysH9. I'm sorry to hear about your experience and I want to make sure you get in touch with the right team if you still need assistance. What department were you looking to speak with? Also, do you happen to remember what phone number you were calling? 

Moderator
Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

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