Chat interactions that generate further follow up phonecalls should add you to a callback list

If an issue cannot be resolved in chat, and requires a call to the support team, there should be an option to add your issue and name to a callback list so an agent can ring you already having details at hand.

This would be especially good for those of us trying to work out time differences to call.

1 Comment
Status changed to: Voting Open

I can see how something like this could benefit you if there are differences in time for you. I will be opening this idea for voting so other users like yourself can like vote and comment.

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