Dear ConstantContact, 


You seem to no longer publish an actual email address for which your paying subscribers can contact you directly; now there is this "idea" forum and "community". Along with your tedious new automatic robotic, automated telephone system, now we are required to submit "ideas" instead of just sending you a private direct email. Why does CC continue to create more distance between your team and your subscribers?


I am writing with a complaint that I have voiced many times and seldom have received a reply:


Please stop subjecting paying subscribers to unwanted and, in my opinion, unnecessary, pop-ups and teasers and other extraneous message content. We should have an option to opt out, as paying subscribers. Yet your company stubbornly refuses to offer this and, indeed, even to acknowledge the very existence of this ever-growing barrage of uwanted "messages". 




I find today that I can't use a previous campaign email to edit to use for this month.  How do I find my own template to start a new newsletter......Dec. 1 is fast approaching!  Thanks.

Occasional Participant

Considering i am from Africa, the chat doesnt work, and i have emailed, recieved no response on an urgent issue, does CC actually require me to go buy hundereds of Kwatcha of airtime to simply allude to the fact that tjeor system is causing a massive problem that only they can sort out.. b3cause no chat group is going to be able to sort my issue out.. this is purely CC tech support that can sort my issue out..

So, how long does one have to wait for CC to get back regarding urgent issues? 48 hours not enough?


I want to send you a statement of my requirements for web site support.  That is, I am offering you business.

If you want my business, reply to me at , and give me an email where I can converse with you.

Status changed to: Open Questions

Hi @DavidG5253 though email is not a line of support we currently offer, we would be happy to collect any feedback you may have directly on this post. We're always open to ways we can better our user's experience. How can we assist with the level of support you wish to receive?

Regular Participant

for the love of god






Regular Participant

Please offer an email address for Customer Support!

After resending this message to I got this reply: 


You will note that neither your Chat service (I tried that) or Phone service is offered when I am attempting to share this information that I thought you would want to know!  I have always found your customer service to be the absolute best for all the years I have subscribed to your service, but the ability to simply send you this information is unbelievable.  I don’t do Twitter nor do I think you would want this info displayed publicly elsewhere. Now I will try the as that was recently the return address for a customer support person helping me on a daytime phone call.


1st Question- I compiled this message below as a courtesy to make you aware of what looks like glitch in your system.  Then I went on your Help page looking for an email address to send this to.  Why do you make your support email address impossible to locate??  After looking in all the possible categories, I ended up frustrated and finally searched through my old incoming emails and only then found a survey sent from!!


After logging in and clicking on “Contacts” I got this screen:





I clicked on “Learn More” and get this error screen:







When click on “Contacts” as highlighted on this screen-






It then takes me to this error screen:





Do you prefer this type of embarrassing info be posted on a public site?  Why can't an email company offer an email address and handle emails in their own customer support?    Please offer an email address for Customer Support!  


Occasional Participant

I am having a hard time finding the email address that I should be using to get assistance. You are an email company right? That is supposedly your whole reason for existence. It should not be this difficult to find out where to send an email to get help.

Occasional Participant

I don't like that I cannot email a problem to support. I do not want to search all the crap or watch tutorials. Thats me doing your job. I cannot always call support. Emailing should be quick and intuitive. 

really sad to see such poor feedback loop where customer is unable to get response on billing queries.

I'm too busy in meetings to interact with a live chat or phone call. I'd prefer if you offered a way for customers to submit an email (and get a reply).


Just sayin'.


Thanks Constant Contact for making me really regret leaving . I had a quick question that did not need to be answered right at the moment. No email to be found, so I tried the chat feature....30 minutes later, 3 different people who happened to get "disconnected", and I still have no answer. I do not have the time between meetings and calls to be on the phone for what I will assume will be 30 or more minutes like it was with chat. Just have an email for customers to send issues to! 


My account is deactivated so I cannot login.

They say ring this number in America, I am in Bulgaria

I just spent 10 minutes on hold

This is a joke.


Now I just want to cancel my account. 

But I cannot because I cannot login

And they leave me on hold.


So it will cost me more in telephone bill than a month subscription.


GetResponse here I come


I have emailed and they reply "this is not a monitored email box"


This is criminal, there is not even a complaints email address, just lots of american telephone numbers.



Regular Participant

After attending a long presentation at an event, I have to  say that I have spent quite a bit of money in comparison to the last company I used. Absolutely no respect for your customers. No customer support, no user-friendly platform; all the information provided throughout your service has caused me to waste more time with glitches. You keep sending me this training video that does not answer my questions, yet it is always sent as feedback if and when i get one. I am leaving and returning to a company where human beings listen to my concerns and answer my questions. It's been a year of regret, coming here.


My problem is that my Domain is no longer working. This is horrible for business, as my website is how employees and students access their accounts, among other activities.


Email support is more flexible than phone or chat. I'm here on a Saturday night after support hours with a question I would like to submit while I am thinking of it; I should be able to contact support now and not worry about remembering to do so on Monday. Also isn't it kinda strange that an email marketing platform wouldn't accept... emails? Just a thought 

Also, there should be an easier way to remove the Constant Contact logo / advertisement from emails for paying clients. Looks like as of now we're supposed to contact you to do it for us, but why? Squarespace makes it easy to delete their "made using squarespace" stamp from their websites. Shouldn't be so inconvenient. Thanks! 


Please offer e-mail support. An issue can be described using screenshots and hyperlinks to any articles we referenced in the Help Center. Constant Contact is an email marketing company... Please offer email support to clients!


IN TRYING TO CONTACT CONSTANT CONTACT, there is no email option among ways to communicate with the company.  This seems to be totally contrary to what Constant Contact is all about:  email!

Hello, It's disappointing to me that an email marketing company doesn't allow me to contact support via email. I called, office closed. I tried to chat, they won't chat about billing. Frustrating.

Hi @HannahI thanks for sharing this feedback with us. We apologize for any inconvenience caused from not having email support. While I can see you were able to connect with our Billing Support, we have moved your post into a larger thread focused on this feature request.

So first it really drives me insane that you do not have an email help desk that I can send an email for help I do not have time for chat or calling etc so then when I take the time to chat there is no possible way to help me. I will be in contact about closing our account. Thank you
Occasional Participant
I have spent an hour and 20 mins on hold and am still holding. This is beyond ridiculous. Why don't you have any agents available on chat? Why don't you have an email address where I can submit my issue? Why do you expect your customers to sit on hold for hours to resolve a minor issue (caused on your end?)

I've tried three times by phone and each time have to hold for over an hour.  I have been unable to reach anyone and am unable to use the Chat feature due it being a billing question.  I find it ironic that you have NO email contacts when you are company based on emails. 

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