New fonts don't even work!

0 Votes

I think you should warn customers about the new fonts not working. I had been working on our monthly email that we send out, previewed it, and once it was emailed out it looked nothing like my preview. I was originally skeptical to use these new fonts because not everyone gets the same font, however, I thought if they were on constant contact then they have to work. Or else why would you have them?

 

Our monthly email now looks plain, incorrect, and nothing like the preview. Disappointing.

 

I would recommend not using these new fonts when sending out emails. 

5 Comments
Frankie_P
Moderator

Hi @ChrisS7589 

 

Thank you for sharing your feedback on the web-safe fonts available in our email campaigns. I apologize the font was showing incorrectly. What email client or web-browser are you seeing the font change in? These details along with any screenshots you may have is helpful information needed to troubleshoot further.

Candace_M
Employee
Status changed to: Open Questions
 
Frankie_P
Moderator
Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

TrinityM27
Participant

I chose the Railway font to create my newsletter, but when I sent a test, the font didn't come through. What can I do?

 

Caitlin_M
Administrator

Hi @TrinityM27. Not all web-safe fonts are installed on computers or email clients. If it is installed, it will show for your contacts. You can choose to use this font or use a more standard font.  

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