Redirect to login does not redirect to login

When you are logged out due to inactivity you are given two options. The first is to say that you are done. The second is for if you'd like to log back in. When you click the option to log back in it takes you to a page where you can fill out a form to request info on something... not to the login page. There is no place to log in on the page it redirects you to. It's very annoying. Please fix.
22 Comments
AudioT1966
Retail

Once you've been auto logged out it shouldn't take 3 clicks to log back in. Can this be reduced?

Hannah_M
Moderator

Thanks for posting this feedback!

William_Dickinson
Regular Participant

If I am using and step away, I can understand being signed-out for security, But when I click "Sign In" again, I should nat have to click 'sign in' twice. I say that as rather than take me DIRECTLY to the sign in, I am directed to a page that 'advertises' Constant Contact stuff. This is VERY ANNOYING! Best, Will -- 

FayN6
Regular Participant
Keep me on longer so I don't have to sign in 10 x per day.
Hannah_M
Moderator

Thanks for posting about this,are you having this happen all the time of just when you are timed out automatically? What browser are you working in when this happens?

ElizabethB13
Frequent Participant

I also have this problem. When I am timed out, there are two options: something to the effect of "I'm Done" and "Log In". The "Log In" button goes to the CC home page and then you have to click Log In to get to the Log In page. It would be great if it could just go to the Log In page. I'm working in Chrome (Version 52.0.2743.116 m).

Hannah_M
Moderator
Status changed to: Voting Open
 
JimmyH2
Occasional Participant

I've completely quit clicking the I'm done or Log Back in buttons. Also, I avoid the homescreen and just go straight to login.constantcontact.com. A modal box or dropdown login on the homepage and the Log Back In Button taking you to the actual login page would both be a big help.

JulieL34
Super Participant
If you leave the Constant Contact tab to work on something and don't log out, you are automatically logged out after some time. when you go back if offers you a button to log back in, but that takes you to the home page. Then you have to click log in to get to the login page. Why don't you have it go straight to the log in page?
Patrick_W
Moderator
Status changed to: Voting Open

Great feedback @JulieL34

JulieL34
Super Participant

It seems so simple and obvious, but in the past when I raised it to support people they couldn't seem to get what I was saying. I'm hoping I've finally explained it in a way that will get through. I actually would prefer that more time be available before they log you out. Most of the time I am working on multiple projects and it's often frustrating to go back to an email and find I have to click out click back several times, then remember where I left off because it's no longer on the screen. So I guess I would add on to the suggestion that it would be really great if the system held on to where you were and served it back up when you log back in (specifically in a case where you were timed out.)

Patrick_W
Moderator

That makes sense.  Thank you for the feedback.  I've opened this up for voting and will share the feedback with our Product Team.

Strongly agree with JulieL34!

 

It is very frustrating to be deep in Constant Contact working, have the timeout kick us out, then have to navigate all the way back to where we were working.

 

The Constant Contact software KNOWS WHERE WE ARE at all times.  As a retired professional programmer, I assure you that it is TRIVIAL to save the state of our session when we are forcibly evicted!

ElizabethB13
Frequent Participant

Still using Chrome and this is still an issue. I feel like this is an easy fix. Just make the login button go to the login page. 

Caitlin_M
Administrator

Hi @ElizabethB13. Do you happen to remember what page you were on in your account before the timeout message appeared? This might help us to determine why you aren't being redirected to the login page.

ElizabethB13
Frequent Participant

It is when I am timed out of my account and it displays a page that says something to the effect of you have been logged out, please log back in and gives a link to log in which takes you to the home page where you have to click log in again. 

Caitlin_M
Administrator

Thank you, @ElizabethB13. Our teams are investigating why there is an additional step here. We're trying to see if the page where the timeout occured might have something to do with it so if you are able to find this information, it would be helpful.  

GeorgeG2
Occasional Participant
when we've been off the program for awhile, instead of asking whether we're still working, going back to the template, and then "can't save you must log in again" ... why not just direct us to log in again?
JulieL34
Super Participant

So here we are, four years later, and this has still not been fixed. Is anyone actually looking at it?

Caitlin_M
Administrator

Hi @JulieL34. We found that this usually happens when you are logged out in certain areas of your account, mainly the Contacts area. We are making progress but do not have a full update to share. 

JulieL34
Super Participant

My concern is not that you log me out (though sometimes it happens very quickly. If you feel you have to do that for security reasons, then I'll live with it. But what is super annoying is that when you do it you offer up a link to "log back in" but it doesn't take you to a login page. There should be a single link to click, or better yet, offer up a login form right on that notification page where you tell me you logged me out.

Kyle_R
Administrator
Status changed to: Closed - Implemented

The Contacts area was the last major area to have the issue where the "Log back in" didn't go to the right page.  This should now be fixed, but please let us know if you're seeing this problem. 

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