Social share buttons don't work

0 Votes

Why don't the social share buttons work? They send people to the Constant Contact Knowledge base.

6 Comments
Employee

Hello @JustinG549,

 

Thank you for reaching out to the Community! If your social media buttons are not directing to your social media pages, you will need to go to your social media pages and get the URL to insert into the icons. Please visit our helpful article to see how to do that. 

Occasional Participant

We have our social media accounts set up with the buttons. It is when we try to have the "share" buttons dropped into an email that there is a problem. When you click on "share" whether itr is Facebook or Twitter, it goes straight to the Constant Contact page. If we have the buttons set up to go to our pages, that works fine. Again, it os the share option that is not working.

Employee

Hello @JustinG549,

 

I apologize for that misunderstanding. Your share buttons should share on your customer's pages when you send it out live. In the preview mode, it will always go to our Knowledge Base. 

Occasional Participant

Ohhhhhhh. Well that makes more sense. thank you for clarifying. Really appreciate it.

Employee

Anytime @JustinG549

 

Have a wonderful Sunday! 

Employee
Status changed to: Closed - No Action
 
What happens with product feedback?

Find out about the life-cycle of a product idea when it is posted on our Feedback board.

Read More