I have had the best luck talking to a support person on the phone. This seems to be faster and more targeted to my specific problem. I have always found the CC support staff to be very knowledgeable and helpful.
We love feedback like this, thanks for posting!
Thank you for sharing these kind words. I will look into who you spoke with and make sure your feedback gets back to her and management!
Thanks for posting!
One of the reasons that I chose Constant Contact for my email marketing is because your phone help center has a reputation for being the VERY best one of its kind! You have not disappointed me yet! The phone help is easy to access with no long waits. The Constant Contact help personnel are informative and very patient with those of us who sometimes struggle to do the technology required. They maintain their friendly good humor and get the job done while providing guidance for next time!
Thank you guys!
Thanks for posting, happy to hear this!
Thanks for your new help center -- that's great; however, 99% of the time, when I need help it's because my template has a malfunction usually due to an html problem. That requires fast assistance/support via phone. It is my hope that you're not going in the direction of increasing client reliance on a web or community-based help system, as we've seen so many companies do, reducing manpower telephone support and then parceling out the telephone support work to countries outside the U.S. to save money.
I perfer to chat or call someone.
We like to get support through "Chat" or "Phone". Your support team does a great job. Thanks - April Levi
Always, always best to speak to a knowledgeable support technician...and Constant Contact has the BEST team that answer the phone.
Do not take that away...ever.
Even though I do not mind watching the videos and I believe they are a great tool. I enjoy talking to someone when I call for help, Not only do I get the assistance that I need, I get a little conversation that I enjoy.
Saint Philip A.M.E. Church
Very nice to have all the help resources grouped together in one area. Makes for great east of use and is logical. Thanks.
Sorry, meant "ease" of use in post above.
Glad to hear this, thanks for posting!
Ralph Dufour helped me this morning and he was fantastic. He was able to fix the problem I had created and was super nice. Just had to say.
Thanks for posting, @WIRCCAA! We love to hear feedback like this! I've shared your post with Ralph as well as management here. Thanks again!
Hello, does anyone know how to integrage Constant Contact with 'Click Funnels'? Thank you.
@paoP4 wrote:If my Lassp director have agree me move to work near home close to family from Kampong Thom (worked more than 11 years) to Home in Phnom Penh. Your help solution is very much appreciated thank You in advance Sophay.
Thank you everyone for the kind words about our Support team! Helping you is why our team loves coming into the office. Our team’s committed effort to help you earned us a Bronze Stevie® Award for Customer Service Department of the Year!
“What’s a Stevie® Award?” you’re asking. Well, they are the American Business Awards, and we’re very much honored to have received one this year.
We appreciate you letting us help you grow your business, and giving us the opportunity to support you. THANK YOU!
Constant Contact has the BEST support people ever. I would love it if you would expand to offer general tech support for some of us that do not find things intuitive when it comes to basic computer skills. I would pay a certain amount each month to call and be able to ask questions about basic stuff. You guys have the best response time and customer service skills of anyone!! For now, I enjoy any tech support calls with you and my issues are always resolved quickly and in a helpful and kind manner. THANK YOU!!!
It much more efficient if the call center help can be understood. Using personnel that speaks English that can understood is a Wonderful idea. It REALLY cuts down the time on the phone- which, by the way, is MY time and MY time is worth a lot when you own a business
Constant Contact excells at friendly, timely, knowledgeable, customer support for tech questions, etc. NEVER compromise these services to your client base. It is what sets CC apart from your competition. You should market this key point more than you currently to.In this day and age, internet customer service rules supreme, for me.
@EdwardG103 Thank you for reaching out to us on your pleasant experience with your rep! I'm so happy to hear that you had a great experience. I will gladly pass this feedback along.
I just filled out your survey praising "Sarah" in your Support area. Unfortunately, I didn't get her full name but her supervisor's name is Audra Madonna. I asked because I fully intended to follow through and send a message to her boss. As I explained in the survey, I found her level of customer service exemplary! She deserves a raise AND a promotion! Cindy Swisher - The Celebrators
today I needed help because of the changes on Constant Contact . I got in touch With Tim Gonzales who showed me patiences, professionalism and courtesy. As a former principal I would rate him excellent!
Hi @JoyA76. Thank you for the kind feedback and I'm happy to hear that our Support team was able to help you out.
Just keep doing what you are doing great service by nice
I needed some help today and Dani D assisted me. She was beyond awesome 👏 . Thank you
Hi @KellyM673 thank you for sharing this with us! We love hearing great experiences like this and have submitted kudos on this agent to the appropriate teams.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Find out about the life-cycle of a product idea when it is posted on our Feedback board.
See the latest Constant Contact product release notes and updates.