Support is Awesome!

I have had the best luck talking to a support person on the phone. This seems to be faster and more targeted to my specific problem. I have always found the CC support staff to be very knowledgeable and helpful.  

126 Comments
AhmetI
Occasional Participant
So far works well. We had a problem of changing passwords etc after firing of every PR guy. Now it is convenient. So far no problems. Thank you. Ahmet idil
Hannah_M
Moderator
Status changed to: New
Awesome, so glad to hear it! Thanks for sharing this with us, we are glad to hear you like it as much as we do!
GMChorale
Frequent Participant
THANK YOU!!!
Hannah_M
Moderator
Status changed to: New
Thanks for sharing this with us, we are glad you like it as much as we do!
JoyceAC6
Participant
So far...excellent. I was using I-Contact and I accidentally refused their charge on my credit card because they were purchased by Focus and I did not recognize the charge on my statement. They could not reinstate my account with all my saved files and I understand the security measured they are using. So since I started over anyway, I came to CC and I found it so much easier to create an email. I switched to you.
Hannah_M
Moderator
Status changed to: New
Thanks for posting Joyce!
EliseP16
Occasional Participant

Every company should have the customer service that Constant Contact provides. I have never been disappointed with the level of support I have received. Keep up the good work. Sandy Golove **Removed by Moderator**

Hannah_M
Moderator
Status changed to: New
Thank you Sandy!
ComplyWorks
Regular Participant
It has been super easy to set this up and has made tracking and control much easier.
CarolS749
Participant
Your customer support is always quick and concise. Thank you!
Hannah_M
Moderator

Hi Carol,

Thanks for posting, we love this feedback! I've shared your praise with Thomas and his manager. Thanks again!

emilyr712
Participant
sorry forgot to get their names - but all are cordial, kind and patient. Thank you everyone. Site is User friendly as well.
Hannah_M
Moderator

Hi Emily, 

Thanks for sharing this feedback, I have passed it along to the reps you spoke with!

 

SonicaTravelT
Participant
GREAT EXERIENCE
Hannah_M
Moderator

Glad to hear it, thanks for posting!

LorraineV30
Participant
I have worked with Jenny Thompson for several months. She has taught me well and has been a huge benefit. I just wanted to say how great I think she is. Thanks, Lorraine
Hannah_M
Moderator

Thanks for sharing your feedback about Jenny! I have passed it along to her and her manager on your behalf. 

Hannah_M
Moderator

Thanks for sharing this feedback!

 

StephanieK210
Participant
Hello, I just wanted to write and let you know that - after several extremely days of test-driving various other email marketing companies - I am so grateful to have finally found you. Granted, I have very limited computer knowledge - none whatsoever as far as writing codes - but I did think it was reasonable to expect to find a service somewhere out there that I could navigate on my own. Constant Contact was the one. Thanks for restoring this middle-ager's confidence in her ability to learn new tricks 🙂 and for providing a truly user-friendly service that will finally help me get my first efforts at email marketing up and running! Sincerely, Stephanie Kallos, author (BROKEN FOR YOU, SING THEM HOME, and LANGUAGE ARTS) Seattle, Washington
Hannah_M
Moderator

Hi Stephanie,

Thanks for posting this feedback! I am glad to hear Constant Contact has been a valuable tool for you. Please let us know if you ever need any help or advice!

BrendaS9630
Participant
Chris Falcone went above and beyond in providing customer service today. I LOVE that CC provides phone support and I get knowledgeable, pleasant assistance when I call in! Thank you thank you!
Hannah_M
Moderator

Awesome, thanks for posting Brenda! I've passed your feedback along to Chris and his manager!

NSANW
Participant
THANK YOU!!!! You have saved us a ton of problems and made my day!!! Is there a plan to add CRM features?
Hannah_M
Moderator

Awesome, thanks for your feedback! We've always looking to make improvements--how would you like permissions for your Contact data to be controlled?

ZevJ
Participant
thanks, this is a great feature.
Hannah_M
Moderator

Thanks for posting, happy to hear this!

BillF494
Participant
Hello, I just want to commend your client support team for the friendly, knowledgeable, helpful assistance I have consistently received since PSST, LLC began using Constant Contact for ePromotions. I really appreciate it. Hope all of you have a fabulous 2015! Sincerely, Lisa Griffin
Hannah_M
Moderator

Thank you for your kind words, happy 2015!

MarlenaC22
Participant

My name is Marlena Campbell. I am a first time user of Constant Contact and a marketing professional for commercial law firms specializing in marketing communications. I did NOT want to use Constant Contact. I am used to calling the tech department at my firm and PRESTO - blast out. However, I now free-lance. My entire income is based on what "shakes off the tree" from my 3-4 emails per year. I am writing because Aaron Montez is OUTSTANDING. I wish I could get him on the phone automatically all the time. He made the process so easy that a monkey could send out a campaign. Both calls took less than 10 minutes. He knows his stuff, clearly likes what he does and where he works, and believes in what he does. You are so lucky to have such a smart amiable professional giving "good voice" on the phone. Aaron helped me do two emails, and I intend to call again in about two weeks to learn to export my newly cleaned up list. Also, I LOVED your reports. I also read all of your tips and followed some of them. Thank you for such an outstanding, easy-to-use product with truly helpful professionals supporting it. Sincerely, Marlena C.

Hannah_M
Moderator

Hi @MarlenaC22 

Thank you for posting! I passed your kind words along to Aaron and the management team here. I'm glad you have been getting the help you need from him and our knowledgebase!

 

 

MatthewF988
Participant
soo good
Hannah_M
Moderator

Thanks for posting, glad to hear the users function is working so well for you!

KenC046
Occasional Participant
Anna D. was a pleasure to work with, extremely helpful and did far more than required. I'll have a list of things to accomplish that is more than scary. Anna helped me complete this task which put my mind at ease to a great degree. I attempted to email her to say the same but faced challenges there too. If possible, please give her my best and biggest THANK YOU!! I've been looking for ways to decrease my CC bill but this experience may have changed my mind. I've always receive good help w CC but today was special. Thx again, KC Hitter
Anna_D
Employee

Thanks so much Ken!!!

You want to know something really funny? I got your thank you email. The internet can be weird sometimes. It really made my day!

JuliaS415
Occasional Participant
I had great support from the deliverability coach yesterday. My order # is 15425918. The advice she gave me was right on. Instead of my being frustrated, she gave me direction to solve the problem. Thanks!
Hannah_M
Moderator

Thanks for letting us know! I passed along your feedback to your rep and the management team. 

AbsoluteNecessities
Participant
The over-the-phone customer service is just EXCELLENT. I can call anytime and they will walk me through whatever problem I am having. If it isn't something they can help with right away, they contact whoever they need to in order to find the answer for me. This service is absolutely spectacular. Thank you very much!
Hannah_M
Moderator

Thanks for posting this kind feedback, I'm glad we've been able to get you the answers you need!

JOHNK541
Participant
THIS WOMEN IS A GREAT HARD WORKING LADY AND I APPRECIATED ALL SHE DID FOR ME...THANKS NICOLE
USAIDA3
Participant
Constant Contact provided us everything we needed for creating a monthly e-newsletter. After having a discussion over the phone, they take action on our needs very quickly. Thank you Constant Contact!
BorianaD
Participant
I had to leave before Mary completed a tricky bit of assistance today, but see that my new template is now visible. I just wanted to say THANK YOU so much for this and the consistently amazing customer service we get from Constant Contact!
Hannah_M
Moderator

Glad to hear this, thanks for posting!

PatL540
Participant
Your company is amazing. Your customer service is incredible with at making contact and being helpful for customers. Also your employees are incredibly friendly and knowledgeable. I suggest your company give Steve Alabiso a raise or bonus for he was an incredible help for me. Thanks, Constant contact user, Pat L from Pat's Web Design. :smileyface:
Natalie_B
Moderator

 Hi @PatL540

 

Thank you for those kind words! I've made sure to pass them along to Steve A. for you as well. Hope you enjoy your day!

CindyC233
Participant
I wanted to thank Kyanne for her help with my newsletter! I thought I needed a complicated modification. She was able to add a donate button to my masthead while I was still trying to find the words to describe what I needed. Thanks to Kyanne for her mastery of Constant Contact and her patience in helping to solve the issue.
BettyA949
Participant
The Constant Contact support team members are very helpful and polite. They speak clear English and that's why I'm giving this program a try. I don't feel like I'm having to figure out everything on my own. This is worth every penny to me so far.
Hannah_M
Moderator

Hi @CindyC233

We love feedback like this! I've passed along your kind words to Kyanne and the management team here. Thanks again!

JOHNA801
Participant
Shout out to Andrew in Campaigns dept in Colorado. :smileyface: Thank you for the assistance over the phone on 12-03-2015 with Vino Wine Shop. For someone who doesn't think in HTML, your help with the body text for an email link is much appreciated. I now have a sticky note on my monitor for %20 and %0A. :smileyface:
Hannah_M
Moderator

Thanks for posting this feedback, I've passed along your kind words to Andrew and management!

 

 

ChaseD85
Participant
I'm not sure who it was I spoke with. She was absolutely amazing.. We have to cancel our account for financial reason and she was SO nice. I really appreciate the awesome service. We will definitely recommend you guys and will come back if services are needed in the future! THANK YOU
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