Where did the support number go ?

Please put the support number back up at the top of the page! It was so handy having it there front and centre!

10 Comments
Hannah_M
Moderator
Status changed to: New
 
Hannah_M
Moderator

Thanks for posting this feedback!

DeneenL
Occasional Participant
 
MJKing
Participant
You've moved your phone number off many/most pages. Not good. Part of your brand is accessibility, and I shouldn't have to hunt for your phone number.
SteveW333
Participant
your website makes it very difficult to locate your phone number and home page.It may be easy and obvious,but not for me. thanks steve.
Hannah_M
Moderator
Status changed to: Voting Open
 
TommiP9
Participant
I agree with all the others who have posted about this. when you do call, the Rep just tries to get you to take a downgraded plan. It is a sales ploy. Canceling should NOT be this hard. I am filing a complaint with the Federal Trade Commission. I would be less upset if you at LEAST published "how to cancel" instructions AND the Constant Contact phone number. Who has time to spend an hour scouring the website just for your phone number, For these reasons I will not be resubscribing during my selling season as I had planned to do!
BlackwellCE
Real Estate
With the new look to the site, you are excluding the phone number from the page. I had to log out to get to your phone number and then log back in.
AndreaC382
Retail

This is a money-saving move on their part. It takes more time to read and respond to emails then for them to put the ball in your court by only giving you the option to call. 

 

I am the campaign creator, not the owner of the account. I am the person who has to deal with the lack of customer service when it comes to 2nd tier responsibility.  

Kyle_R
Administrator
Status changed to: Closed - Implemented

We heard your feedback, and have implemented some changes to the top navigation bar within accounts. There is now a "Contact Us" option that prominently features the support phone number (and other support options) in a panel on the screen without needing to navigate away to a separate page. A "Help" panel was also implemented to allow you to search for Knowledge Base articles while working within the account.

What happens with product feedback?

Find out about the life-cycle of a product idea when it is posted on our Feedback board.

Read More

What's New

See the latest Constant Contact product release notes and updates.

Learn More