Please put the support number back up at the top of the page! It was so handy having it there front and centre!
Thanks for posting this feedback!
This is a money-saving move on their part. It takes more time to read and respond to emails then for them to put the ball in your court by only giving you the option to call.
I am the campaign creator, not the owner of the account. I am the person who has to deal with the lack of customer service when it comes to 2nd tier responsibility.
We heard your feedback, and have implemented some changes to the top navigation bar within accounts. There is now a "Contact Us" option that prominently features the support phone number (and other support options) in a panel on the screen without needing to navigate away to a separate page. A "Help" panel was also implemented to allow you to search for Knowledge Base articles while working within the account.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Find out about the life-cycle of a product idea when it is posted on our Feedback board.
See the latest Constant Contact product release notes and updates.