allow access to help chat after it closes

[BUCOffice]

Please extend the length of time the help chat remains open if I don't say something in the chat.  OR create a way to get back into your conversation after it times out.

I seek your help from work so normally I am doing a few things at once and might have to step away for a few minutes or look at other screens.  Sometimes the representative will be gone working on a final solution for a bit of time (understandable) but I can't stare at the screen waiting for the reply for who knows how long.  It has happened both times when I have asked for help on chat that I have missed the final solution because it timed out.  (I kept checking back but still I missed it!)  The frustrating thing is there is no way to go back into my chat after it closes so I have to start the process again.  

[Frankie_P]

Hi @BUCOffice thanks for sharing this feedback with us! We have opened up your idea so other users can weigh in as well.